Access to Services

Appropriate health and social services should be accessible to all older people

Facilitating access and making better and more efficient use of services (including primary care, social services and health care services) may help older people to lead more independent lives, which in turn helps maintain good health.

It is important that services are accessible to all, and that older people (amongst others) are not excluded by new means of delivering services, such as the shift from personal care to online services. Older people must be able to access fully the services they are entitled to, and it is important to ensure that everyone knows who to contact and what services are available to them.