With ParaGå, the municipality can monitor the amount of time care providers spend in/attend the elderlys home in a completely different way, so that the elderly people get the time and services they are paying for and the city re-imburses. All staff within home care service have been equipped with smart phones. Using the application ParaGå Android - which is connected to the City's IT-system - they register the time spent with the elderly and are also able to make journal entries/notes.
The time registration system ParaGå enables better monitoring, improved quality and more efficient administration. With ParaGå, the municipality can monitor the time care providers spend in/attend the elderlys home in a completely different way, so that elderly people get the time and services they are paying for and the city reimburses. Before, this it was all manually handled. Today, about 6,000 people regularly use ParaGå to register visits and other kinds of services provided. Each month a total of one million visits to nearly 20,000 people with home care services is registered.
The initiative was launched because for a long time the municipality was not able to oversee and control the time for provided for home care, whereas very few home care providers registered non-performed time, meaning that their reimbursment was higher than it should have been. The ParaGå system allows flexibility in terms of adjusting the duration of a visit in the elderly persons's home. Before launch on 1 January 2014 there were two years of preparational work consisting of co-operation between elderly people, steering groups, reference groups, working groups, managing the opinions from district administrations, organisations and industry councils. Furthermore, a significant training programme was directed at the managers within the elderly care organisations on the distributional side. Hundreds of staff within both private and municipal home care service, as well as for the care assessors, have been trained. In addition, thousands of staff have received training through e-Learning.
For the home care providers, the new system stimulates more time spent at the elderly person's home. It is now also possible for the municipality assessors to follow up the services provided. At the same time this also saves Money both for the municipality and for the (private) home care providers. All staff within home care service has been equipped with smart phones and through the application ParaGå Android - which is connected to the City's IT-system, they register the time spent with the elderly and are also able to make journal entries/notes.
The project answers the need of the elderly person to feel useful and have a meaningful role, be involved in the family and society yet independent, and have an improved quality of life. The ICT innovations developed are expected to enhance mental and physical wellbeing by encouraging the older person to respond actively to physical, social and cognitive stimulation from outside, thus maintaining and even improving selective attention, memory span and prospective memory. Formal care-givers looking after elderly people in their homes are assisted to manage their workload and better understand the needs of the elderly person, thus also providing improved communication and services. Informal care-givers, friends and family members were given greater access to information about the person, and those at a distance were enabled to keep in touch and share activities with their elderly family member or friend, and to know their current condition. Social organizations and authorities are predicted to reduce costs and improve services.
Co-funded by the EC AAL Joint Programme, the AGNES (2008─2011) was developing ICT innovations to enhance the mental and physical wellbeing of older people by encouraging them to respond actively to physical, social and cognitive stimulation. It supports formal and informal care-givers, friends and family members by providing greater access to information about the person, even at a distance. It thus enables informal care-givers to know when they need to respond to an older person's needs and better manage their workload. The objective is to prevent and manage chronic conditions such as cognitive impairment or dementia. All interaction approaches and devices were designed and tested by means of a strictly user-centered methodology, with intensive user involvement at all stages.
Link to publications based on project outcomes may be found here.